5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of continuing excellent management processes.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine if the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to employ a method of verification and quality management to ensure that issues connected with the lack of performing these tasks do not begin to occur.
In this guide we will talk five (5) easy steps to improving your safety guard service and attaining everything you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security provider and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to screen if the protector is a good fit for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a good deal on what to expect from that guard and it gives you a chance to request another guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in several cases the shield’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• How long is each new officer educated?
• How long can the security company double lender?
• How thoroughly are your article requests explained?
Determine the answer to every one of these questions and make sure that they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to operate at your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel that their job isn’t significant and they begin to find themselves as less of a region of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your premises. These monitoring systems allow the security guard business to monitor the log and time the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard provider provides a way of earning sure that each guard is secure and alert. Using guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident that the consultant isn’t actually a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.